Privacy Policy

1. Introduction

Whitcombes Ltd (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, purchase our books or contact us.

2. Information We Collect

We may collect the following personal information:

  • Your name and contact details, including your email address.
  • Billing and delivery information when you purchase a book.
  • Information you provide when contacting us or subscribing to our newsletter.
  • Basic technical information, such as your IP address and website usage data.

We only collect information that is reasonably necessary for our business activities.

3. How We Use Your Information

We use personal information to:

  • Process and fulfil book orders.
  • Respond to enquiries and provide customer support.
  • Send updates about our books and publications if you have subscribed or where otherwise permitted by law.
  • Maintain and improve our website.
  • Comply with legal and accounting obligations.

We process personal information where necessary to perform a contract, comply with legal obligations, pursue legitimate business interests or, where required, on the basis of your consent.

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers, including payment processors, book distributors, delivery companies, website hosting providers and email service providers, where necessary to operate our business.

We require service providers to handle personal information appropriately and in accordance with applicable data protection laws.

5. Data Retention and Security

We retain personal information only for as long as necessary for the purposes described in this policy or as required by law.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse.

6. Cookies

Our website may use cookies that are necessary for its operation. Where we use optional analytics or marketing cookies, we will request your consent where required by law.

You can manage cookies through your browser settings and, where available, our website’s cookie preferences.

7. Your Rights

Under applicable data protection laws, including the GDPR, you may have the right to access, correct or delete your personal information, restrict or object to its processing, and request data portability.

Where processing is based on your consent, you may withdraw that consent at any time.

You also have the right to lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us using the details below.

8. International Transfers

Some of our service providers may process information outside the European Economic Area. Where this occurs, we take appropriate steps to ensure that your personal information is protected in accordance with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be published on this page together with the date of the latest revision.

10. Contact Us

For questions about this Privacy Policy or how we handle personal information, please contact:

Whitcombes Ltd
128 City Road
London EC1V 2NX
United Kingdom